Important note: By creating an account or using cu66's services, you are agreeing to this privacy policy. You should not use the service without reading this policy.
1 Introduction & Scope
Cu66 is an international-standard online gaming platform serving players in Bangladesh and beyond. We believe your personal information is a valuable asset, and protecting it is our ethical responsibility. This privacy policy has been prepared in accordance with Bangladesh's data protection laws and international GDPR standards.
This privacy policy applies to cu66's website, mobile app, and other digital platforms. When you use any cu66 service, we collect certain information. This policy clearly outlines how that information is used, who it may be shared with, and what your rights are.
Our Commitment: cu66 never sells your information to advertisers or third parties. Your privacy matters more to us than business.
2 What Information We Collect
Cu66 collects your information in several ways — including details you provide voluntarily and data collected automatically. Below is a full breakdown of what we collect.
| Data type | Example | Methods of Collection |
|---|---|---|
| Identity information | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Information | Mobile number, email address | Account Creation |
| Financial Information | BKash/Nagad number, transaction history | Deposits & withdrawals |
| Technical information | IP address, device information, browser | Automatic Collection |
| Gaming information | Betting history, favorite games, session duration | Platform usage |
| Location Information | Country, city (approximate) | IP-based estimation |
We never store your full bank account number or card number. All sensitive payment information is processed in encrypted form at all times.
3 How Your Information Is Used
Cu66 uses your information only for specific, legitimate purposes. Our core principle is to collect the minimum data necessary and use it solely for its intended purpose.
- Account Management: To create, verify, and maintain your cu66 account.
- Service Delivery: To deliver games, Live Casino, Sports Betting, and other services without interruption.
- Transaction Processing: To process deposits, withdrawals, and bonus distributions.
- Identity verification (KYC): To prevent fraud and meet legal obligations.
- Customer support: To respond to your complaints and queries.
- Responsible gaming: To identify excessive gaming and provide the necessary support.
- Ensuring security: To prevent account hacking, fraud, and money laundering.
- Personalized Experience: To show you game recommendations and promotions tailored to your preferences.
- Legal Compliance: To meet the requirements of the licensing authority.
Marketing Communications: cu66 may send you promotional messages. You can opt out at any time. Your information is never used for third-party marketing without your consent.
5 Cookies & tracking technologies
Cu66 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.
- Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
- Functional cookies: To remember your language preference and game settings.
- Analytics Cookies: To understand which pages are visited most (anonymous data).
- Marketing Cookies: To show relevant promotions — you can opt out at any time.
Cookie controls: You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may prevent certain cu66 features from working properly.
6 Data protection measures
Cu66 protects your information using the highest industry-standard technology. Our security systems are regularly audited by independent third-party auditors.
- 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
- Two-factor authentication (2FA): An extra layer of security for your account.
- Firewall & DDoS Protection: Protecting servers from external attacks.
- Regular security audits: Identifying vulnerabilities and resolving them.
- Staff training: All cu66 staff are trained on data privacy.
- Data minimization: We never collect more data than necessary.
Please note that 100% security on the internet cannot be guaranteed. If you notice any suspicious activity, contact cu66 support immediately.
7 Data retention period
Cu66 does not store your information indefinitely. A defined retention period is set for each type of data.
- Account Information: For the duration the account is active and up to 5 years after closure.
- Financial transaction records: A minimum of 7 years, as required by law.
- KYC Documents: Up to 5 years after account closure.
- Gaming logs: Typically 2 years, or until resolution if a dispute is ongoing.
- Cookie data: 1 day to 1 year, depending on cookie type.
- Support Conversations: Up to 3 years after last contact.
Upon expiry, data is securely deleted or anonymized so that identification is no longer possible.
8 Your Data Rights
Cu66 respects your data rights. Under international privacy laws, you are entitled to the following rights.
Right to access
You may request to view what information cu66 holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You can request the deletion of specific data (subject to legal restrictions).
Right to restrict processing
You can request that we limit how your data is used for specific purposes.
Right to data portability
You may request a copy of your information in a common, portable format.
Right to Object
You may object to your data being used for marketing or profiling purposes.
To exercise these rights, email us at [email protected]. cu66 typically responds within 30 days.
9 Minor's Privacy
Cu66 does not provide any services to minors (under 18) and does not intentionally collect their information. Age is verified at the time of registration.
- If any minor's data is collected inadvertently, it will be deleted immediately.
- If parents believe their child's information is held by cu66, please contact the support team.
- As part of responsible gaming, cu66 continuously improves its age verification process.
To Parents: If you suspect your child is using cu66, contact our support team immediately. We will act promptly.
10 About policy changes
Cu66 may update this privacy policy when necessary. We will notify you based on the nature and significance of any changes.
- Minor changes: Notified by updating the "Last updated" date at the top of the page.
- Major changes: You will be notified in advance via your registered email or through platform notifications.
- Continued use of cu66 after any changes takes effect will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
11 Contact & Complaints
For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please reach out through the channels below.
Data Protection Officer: [email protected]
Responses are usually provided within 24–48 hours. Complex requests may take up to 30 days.
If you believe cu66 has misused your data and cannot resolve the issue directly, you have the right to file a complaint with the relevant data protection authority in your country.